Computer Network Technician

MAIN DUTIES

• Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Install, maintain, troubleshoot, and upgrade Web-server hardware and software
• Perform routine network start up and close and maintain control records
• Perform data backups and disaster recovery operations
• Perform shell scripting or other basic scripting tasks

• Expertise in diagnosing defects, taking devices apart and assembling them back, replacing faulty parts, and instructing customers on how to handle devices correctly.
• Diagnose hardware device faults, identify parts required, order parts, and resolve issue, update the case with issue and service info and close service incidents as per requirements.
• Can handle break fix calls and ability to also do imaging and staging of equipment
• Handle the changing user campus of switching and upgrading users as they evolve
• Backroom / administrative tasks related to the primary function of PC support with responsibility for conducting shipping and receiving activities, managing small amounts of spare PCs and PC accessories inventory, creating reports.
• Other end-user computing PC support tasks
• May supervise other workers in this group.

 

EMPLOYMENT REQUIREMENTS

• Completion of a college diploma or other progrtam in computer science, network administration, or a related field is required.
• Minimum 1 to 2 years expereice preferred. Basic training will be provided.
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