User Support Technician

Job description

Level 1 – IT Install Technicians needed for a project. The project will be removing and installing/replacing pin pads.

Scope of work

• Perform simple de-install and install new pin pads at customer locations.
• Troubleshooting pin pads.
• Expertise in diagnosing defects, taking devices apart and assembling them back, replacing faulty parts, and instructing customers on how to handle devices correctly.
• Diagnose hardware device faults, identify parts required, order parts, and resolve issue, update the case with issue and service info and close service incidents per HP requirements.

• Can handle break fix calls and ability to also do imaging and staging of equipment

• Handle the changing user campus of switching and upgrading users as they evolve
• Backroom / administrative tasks related to the primary function of PC support with responsibility for conducting shipping and receiving activities, managing small amounts of spare PCs and PC accessories inventory, creating reports as taught to by HP, ordering spares/parts/accessories.
• Other end-user computing PC support tasks

Required Skills

• Must have verifiable 1-year full-time experience in any trades; cabling, electrical, service work, working with hand tools, or installations.
• Minimum 3 years experience with Notebook/Laptop/Tablet/Desktop/Mini Desktop PC parts replacement, full disassembly, reassembly, verification, and re-configuration.
• A basic PC Notebook/Laptop/Tablet/Desktop toolset is required.
• Nice to have CompTIA A+ certification or similar, or 2- year degree/technical diploma in PC repair, or PC Notebook/Laptop/Tablet/Desktop repair certification with HP, Dell, Apple, Lenovo, or another manufacturer.
• Attention to detail and can complete admin tasks and report on a timely basis
• Ability to work successfully with minimal supervision. I.e., time management, schedule management, and customer relations.
• Good professional-level communication skills, corporate experience are needed.
• Ability to be professional, polite, and courteous to all users
• Understands and can demonstrate good customer service
• Attention to detail and can complete admin tasks and report on a timely basis
• Ability to work successfully with minimal supervision. I.e., time management, schedule management, and customer relations.

* Must be a Canadian Resident.

**LMIA, Job Offers, BC PNP, or other supporting documents can be provided to temporary foreign workers who perform well.***

Job Types: Full-time, Permanent

Salary: $31.50 per hour